Terms & Conditions

‍Terms Of Use for Website

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This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website balancecroatia.com (our "Site") or any application we make available via an app store or otherwise (our "Service"), whether as a guest or a registered user. Please read these terms of use carefully before you start to use or site or our Service. By accessing our Site or by using our Service, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, do not use access our Site or use our Service.

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1. Information About Us

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https://balancecroatia.com is a website operated by Balance Music Pty Ltd ("we", "us" or "Balance"), incorporated and registered in Australia, whose registered office is at 12/167 Hyde Street, Yarraville, 3013, Australia. The Company ABN number is 81 143 561 273

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2. Intellectual Property Rights

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We are the owner of or the licensee of all intellectual property rights in our Site and our Service, and in the material published on it (excluding your Contributions). Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.

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3. Reliance On Information Posted

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Commentary and other materials posted on our Service are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Service, or by anyone who may be informed of any of its contents.

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4. Our Site and Our Service Change Regularly

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We aim to update our Site and our Service regularly and may change the content at any time. If the need arises, we may suspend access to our Site and our Service or close them indefinitely. Any of the material on our Site or our Service may be out of date at any given time, and we are under no obligation to update such material.

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5. Our Liability

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We have taken every care in the preparation of our Site and our Service. However, we will not be responsible for any errors or omissions in relation to such content or for any technical problems you may experience with our Site or our Service. If we are informed of any inaccuracies on our Site or in our Service, we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Site, our Service, and any website linked to our Site and any materials posted on it. This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

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6. Information About You and Your Visits to Our Site and Use of Our Service

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We collect certain data about you as a result of you using our Service. This is described in more detail in our privacy policy.

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7. Links From Our Site

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Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

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8. Jurisdiction And Applicable Law

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The Australian courts will have jurisdiction over any claim arising from, or related to, a visit to our Site or use of our Services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Victoria, Australia.

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9. Variations

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We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.

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10. Your Concerns

If you have any concerns about material which appears on our Service, please contact info@balancecroatia.com

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Festival Ticket Policy

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These Conditions govern all Tickets issued for the Event and the admission to the Venue(s) and should be read in accordance with the Conditions of Entry and the conditions of the Official Ticketing Agent. Where you have purchased a Travel Package, these Conditions govern your contract with us in addition to all other written information brought to your attention before your booking was confirmed, including but not limited to the Essential Information document. All capitalised terms used in these Conditions shall have the meanings given to them in the ‘Definitions’ section of these Conditions, below. All Tickets are issued either by us or on our behalf. Any person who purchases, possesses, uses or attempts to use any Ticket shall be deemed to have accepted and agreed to comply with these Conditions. In the case of any conflict or ambiguity between these Conditions and the Conditions of Entry or conditions of the Official Ticketing Agent(s), these Conditions will prevail.

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Definitions

When used in these Conditions, the following capitalised terms shall have the following meanings:

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“Authorised Person(s)” means collectively all Event management, Venue(s) management, Police, public bodies and agencies responsible for safety and security in connection with the Event or the Venue(s), and their respective staff, officials, representatives, officers and volunteers;

“Conditions” means these terms and conditions and the Conditions of Entry which are incorporated into these Conditions by reference together with any amendments or updates to the same issued by or on our behalf from time to time;

“Event” means any show booked through us.

“Face Value” means the specified price of the Ticket only (including United Kingdom value added tax thereon) as stated on the relevant Ticket, and excludes any Handling Fee (or part thereof) or other fees or charges paid by the Ticket Purchaser in respect of that Ticket (including postage or courier charges);

“Handling Fee” means the fee payable per Ticket transaction or order, charged in addition to the Face Value of the Ticket, for the processing and delivery of Tickets in that transaction or order (including United Kingdom value added tax thereon);

“Official Ticketing Agent” means our official appointed ticket agent(s) for the Event, including without limitation Kaboodle Solutions Ltd t/a Kaboodle, each acting as our agent;

“Original Sale Price” means the specified price of each Ticket plus any Handling Fee (or part thereof) and other charges necessary to effect the sale or trade of that Ticket (including postage or courier charges);

“Prohibited Item(s)” means any items which we or any Authorised Person deem to be dangerous or inappropriate including (without limitation) those items specified in sub-paragraphs 27(b)(c) and (d) of these Conditions and any further items listed at https://balancecroatia.com from time to time;

“Conditions of Entry” means the security protocols and the public order and safety conditions of admission to the Venue(s), as the same may be amended, supplemented or replaced by us or the Venue(s) from time to time; "Ticket" means any ticket (whether a hard copy ticket or an e-ticket) evidencing a personal revocable licence from us for an individual to attend the Event and the Venue(s) in accordance with the details indicated thereon;

"Ticket Holder” means any individual possessing, holding or using a Ticket, including (without limitation) the Ticket Purchaser or any person to whom the Ticket was issued or transferred;

“Ticket Purchaser” means the individual who has purchased a Ticket or Tickets through the Event’s Official Ticketing Agent, whether on its own or as part of a Travel Package;

“Travel Package” means a combination of accommodation and/or transport plus a Ticket and/or other tourist services covering a period of at least 24 hours and sold at an inclusive price;

“Venue(s)” means the entire premises where the Event is scheduled to take place including all third party venue(s) used by us in connection with the staging of the Event;

“We” means Balance Croatia, and solely where payments are concerned, means our Official Ticketing Agent;

“Wristband” means any valid wristband given to a Ticket Holder in exchange for their Ticket at the Event, which may be embedded with an RFID chip if it is a cashless (or partly cashless) Event;

“You” means the Ticket Holder, or the Ticket Purchaser and/or for Travel Packages, the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

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Refunds & Cancellation

  • Tickets are sold subject to our right to alter or vary the published Event programme without notification which may result in changes to the performance line-up, playing times or any other aspect of the Event. We reserve all rights in this regard. Any published start times of a performance at the Event are estimates and subject to change. We shall not be liable for any change of a published start time or change to the artists scheduled to perform. No scheduled acts may be considered as headline acts regardless of their relative fame or prominence in the billing and so cancellation by an artist or performer will not entitle you to a refund.
  • We reserve the right to make alterations to the time, date, duration and Venue(s) of the Event or other details governed by any Ticket in the event of unforeseen or other circumstances, including (without limitation), Force Majeure, safety and security concerns or decisions from any Authorised Person or other competent authority. In the event of such alteration, neither we nor the Official Ticketing Agent will be liable to the Ticket Holder or any other person for any costs, expenses or other losses resulting from such alteration, except to the extent set out in paragraph 18 of these Conditions. In the case of Force Majeure and circumstances beyond normal control, such as war, civil or political unrest, actions and orders from the authorities, strikes, catastrophes, epidemics or other severe damages or highly unexpected factors we may cancel the festival, and the amounts received will not be refunded.
  • As soon as possible after we become aware of postponement, rescheduling or cancellation of the Event, all available information will be posted on https://balancecroatia.com  but it is the responsibility of the Ticket Holder to ascertain whether the Event has been postponed, rescheduled or cancelled and any new dates, times, and Venue(s).
  • A Ticket will not be exchanged or refunded if:
  • after the Event has started, it is stopped for any reason and is not completed;
  • on any day of the Event, the start time is delayed for any reason;
  • the start time (but not the date) of the Event changes after the date the Ticket was purchased; or
  • the Ticket is used for entry into the Venue(s).
  • We shall only be required to refund a Ticket Purchaser (on application by the Ticket Purchaser) with the Face Value of the relevant Ticket, in the following circumstances:
  • if the Event is cancelled before the Event has started;
  • if the Ticket is for an Event which is postponed before the Event has started and the Event is rescheduled to another date (whether at the Venue(s) or at a different Venue(s)) subject to the Ticket Purchaser’s election under paragraph 19 of these Conditions; or
  • if the Ticket Purchaser is otherwise entitled to a refund under applicable law.
  • If the Event is postponed before the Event starts and the Event is rescheduled to another date (whether at the Venue(s) or at a different Venue(s)), the Ticket Holder may elect to either:
  • use the existing Ticket for the rescheduled Event if the Event is rescheduled for another date but at the Venue(s); or
  • if the Event is rescheduled to a different Venue(s) and there are insufficient Tickets available, or the Ticket Holder is unable to attend any rescheduled Event (whether at the Venue(s) or at a different Venue(s)), the Ticket Purchaser shall be entitled to apply for a refund pursuant to sub-paragraph 18 b) of these Conditions.
  • We shall not be required to refund any fees or charges paid in addition to the Face Value of the Ticket (for example, any Handling Fee, booking fees, administration charges, amendment fees, insurance or ticket protection payment, charity donations or postage or courier charges) except where required by applicable law. No interest or costs will be payable in respect of any monies refunded.
  • Where paragraph 18 of these Conditions applies, only the original Ticket Purchaser may apply for a refund. If we initiate a refund process under sub-paragraphs 18 a), b) or c) of these Conditions, the Ticket Purchaser will be advised of the process and the prescribed deadline for refund applications through the media or via direct communication within 7 working days of the cancellation or rescheduling of the Event. The Ticket Purchaser must follow the prescribed process and deadline and produce the original Ticket in order to be eligible for a refund. We shall not be required to issue a refund in relation to any Ticket which we reasonably believe has been the subject of a sale, transfer or disposal in breach of paragraphs 10 or 12 of these Conditions.
  • Promotions, deals or discounted offers are provided at our discretion. All such offers are subject to availability and may be withdrawn by us at any time, Retrospective refunds are not permitted against any offer or promotion advertised after a booking is made.

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Venue(s) Entry & Requirements

  • These Conditions incorporate the Conditions of Entry. If any Ticket Holder fails to comply with the applicable Conditions of Entry, the Ticket Holder may be refused admission to or evicted from the Venue(s) without refund or compensation.
  • The Event is not suitable for children under the age of 18 and under 18’s are not permitted to attend.
  • Admission to the Venue(s) will only be authorised upon presentation of a valid Ticket and (if we and/or any Authorised Representative require) photographic proof of identity and proof of age (driver’s licence or passport). One Ticket will be required for each person, regardless of age. The Ticket Holder is not guaranteed an uninterrupted and/or uninhibited view of any performance, nor is any representation or warranty given as to the quality, content or duration of the Event.
  • For the purposes of safety, security and/or checking compliance with these Conditions, each Ticket Holder shall, if requested by any Authorised Person, co-operate and comply fully with the instructions and guidelines of such Authorised Person (including by producing a valid Ticket and photographic proof of identity and proof of age). PLEASE NOTE: We reserve the right to have such policies, procedures, and/or testing in place from time to time as we deem necessary (or as are required by local laws) to ensure the safety of Ticket Holders at the Event, in light of the continuing effects of the Covid-19 pandemic of 2020. These policies and procedures may include but are not limited to the requirement for Ticket Holders to carry and wear face coverings and/or Covid-19 testing and/or temperature testing. We reserve the right to refuse admission to the Venue(s) to any Ticket Holder who refuses to comply with such policies and procedures. A Ticket Holder may be requested to carry, wear or provide face masks or other Personal Protective Equipment (PPE), submit to a temperature check, Covid-19 (coronavirus) test, body check and/or a search of his/her possessions and/or vehicle for the purposes of locating and removing any Prohibited Item, and any refusal by the Ticket Holder may result in refusal of admission to or eviction from the Venue(s) without refund or compensation.
  • We and/or any Authorised Person may refuse admission to or eject from the Venue(s) without refund or compensation any Ticket Holder who:
  • is noticeably under the influence of alcohol, narcotics or any behaviour-modifying substance, or is behaving, or considered by any Authorised Person likely to behave, violently, harmfully or in a manner contrary to public order and/or safety;
  • brings or attempts to bring into the Venue(s), possesses or uses within the Venue(s) or in the vicinity thereof any Prohibited Item including, without limitation, Chinese lanterns; candles, paraffin lamps, chemical toilets; sound systems; generators; BBQs; glass bottles; any food; any beverages; drones; laser pens; selfie sticks; man-bags; unofficial high vis jackets; potential weapons of any kind; new psychoactive substances; poppers, nitrous oxide also known as laughing gas; illegal substances; fireworks; compressed gas containers; aerosols; flares; air horns; smoke bombs; flag sticks; banners, signs or materials displaying political, religious, offensive or race-related messages, slogans or images; any item that an Authorised Person considers dangerous, hazardous and/or illegal or that may be used as a weapon or a missile or that may compromise or otherwise interfere with the enjoyment, comfort or safety of (or pose a hazard to) any person or security at the Venue(s); animals (other than guide dogs); any tripods or video camera equipment whatsoever (whether or not for personal use); any camera or other type of photographic or recording device (of any nature whatsoever and whether capturing audio, or still or moving pictures) other than for personal use; any objects bearing trademarks or other kinds of promotional signs and messages (of whatever nature) which we or any Authorised Person believes are for promotional purposes (and any Prohibited Items may be removed, confiscated and/or destroyed even if the item itself is not illegal without compensation at the discretion of any Authorised Person);
  • brings or attempts to bring into the Venue(s), sells, possesses or uses within the Venue(s) or in the vicinity thereof any sponsorship, promotional or commercial items or materials (of whatever nature) without our prior written authorisation (and the Ticket Holder may be asked to deliver up a copy of any such authorisation upon entry to or whilst within the Venue(s));
  • whilst within the Venue(s) or the vicinity thereof, engages in any form of activity related to marketing or advertising (including, for the avoidance of doubt, ambush marketing), or conducts any commercial activity whatsoever, or offers (either for free or for sale), sells or possesses items with intent to sell (including, without limitation, drinks, food, souvenirs, clothes, promotional and/or commercial items and literature), in each case without our prior written authorisation (and any such items may be removed, confiscated and/or destroyed without compensation at our discretion and/or the discretion of any Authorised Person);
  • whilst within the Venue(s) or vicinity thereof, engages in disruptive, dangerous or violent behaviour including (without limitation) throwing, casting, thrusting or propelling any object at any person, instigates violence, demonstrates racism or xenophobia, behaves in a way that any reasonable person may interpret as provocative, threatening, discriminatory and/or offensive, creates or poses any threat to the life or safety of themselves or any other person(s), or harms any other person(s) in any way, or unreasonably obstructs the viewing of other spectators;
  • whilst within the Venue(s), enters or circulates in restricted access areas or other areas where that person is not allowed access to; or climbs lighting masts, fences, roofs and other apparatus or constructions;
  • whilst within the Venue(s), damages, interferes with or tampers with any property of any third party;
  • whilst within the Venue(s), smokes in any area where smoking is not permitted;
  • is suspected of committing, or having committed, or being likely to commit, a criminal offence in or about the Venue(s); and/or
  • whilst within the Venue(s) or the vicinity thereof, fails to comply with instructions from us and/or any Authorised Person, or refuses a security search.
  • Valid Tickets will be exchanged for Wristbands on entry into the Event. Wristbands cannot be issued until the day/date as stated on the Ticket and are only issued directly to the Ticket Holder on production of the relevant booking reference number and photographic proof of ID (driver’s licence or passport). It is not possible to collect wristbands on behalf of other people and all wristbands must be placed and secured on the individual’s wrist directly by our staff. Your Wristband will be invalidated if any part of it is removed, detached, altered or defaced. Wristbands will not be reissued or replaced regardless of whether you still have your Ticket.
  • Ticket Holders must wear their Wristbands at all times whilst within the Venue(s) and Wristbands must be produced for inspection upon our request and/or the request of any Authorised Person. Failure to do so may result in the Ticket Holder being ejected from the Venue(s) without refund or compensation, and the Wristband being temporarily or permanently deactivated.
  • The Ticket Holder is responsible for his/her own personal property brought to and into the Venue(s). Neither we nor, the Official Ticketing Agent, the Owner of the Venue(s) nor any Authorised Person accepts any responsibility for any loss, theft or damage of a Ticket Holder’s personal property.

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Media & Recordings

  • Photographs or any other recordings of sound or images taken by a Ticket Holder within the Venue(s) may be used for personal, private, non-commercial and non-promotional purposes only. The Ticket Holder shall not, except for personal, private, non-commercial and non-promotional purposes and in any event not for commercial gain, disseminate at any time, over the internet, radio, television and/or any other current and/or future form or type of media, any sound, image, description of the Event (in whole or in part) including (without limitation) any such content made, recorded or captured in still or moving form by mobile phones or by any other form of wireless and/or portable device, and shall not assist any other person(s) in the conduct of such activities. Any recording or transmitting equipment (including professional cameras), unauthorised photos, recordings, tapes, films or similar items may be confiscated and/or destroyed by us.
  • Each Ticket Holder attending the Event:
  • acknowledges that he/she is likely to be recorded, and the resulting content publicly disseminated across a range of media;
  • acknowledges that the police and/or security staff may carry out filming for the security of Ticket Holders and the prevention of crime;
  • agrees that perpetual use may be made, free of charge, of his/her voice, image and likeness captured whilst present at or about the Venue(s) (by means of live or recorded video display, broadcast, transmission or other dissemination or recording, photographs or any other current and/or future media technologies) and waives, on an irrevocable, worldwide, perpetual basis, all rights to object to such recording and the broadcasting, transmission or other dissemination thereof in any current and/or future media technologies;
  • acknowledges and agrees that we are the sole legal and beneficial owner of the copyright and any other intellectual property rights of any nature whatsoever in and to any recordings of sound or images taken within the Venue(s) (including future rights to such recordings or to any works derived from such recordings) and waives, on an irrevocable, worldwide and perpetual basis, all rights (including moral rights) in and to any such recordings.; and
  • hereby unconditionally and irrevocably grants to us a perpetual, exclusive, freely assignable and royalty-free licence to use, adapt, distribute and/or exploit, by any means and in any current and/or future form or type of media or format, any recordings taken by the Ticket Holder within the Venue(s) in breach of paragraph 31 of these Conditions.

General

  • Warning – Prolonged exposure to loud noise may cause damage to your hearing. Please be aware that strobe lighting, pyrotechnics, lasers, smoke machines and other special effects may be used during the Event. We strongly recommend all attendees take any precautions they deem necessary, such as wearing earplugs.
  • No trading is allowed anywhere within the Venue(s) or in the vicinity thereof without our prior written authorisation (and the Ticket Holder may be asked to deliver up a copy of any such authorisation upon entry to or whilst within the Venue(s)) and the responsible Ticket Holder could be evicted from the Venue(s) without refund or compensation.
  • The Event operates licenced bars, and you need to be over the age of 18 to purchase alcohol at the Event. Please be aware that if we think that you look 25 years old or younger you may be asked to provide proof of age and if you are unable to do so you will not be served alcohol.
  • Access to each designated area within the Venue(s) is subject to capacity and we accept no liability and will not offer any Ticket refunds if a Ticket Holder is unable to attend a specific performance listed on the schedule.
  • We take the needs of Ticket Holders who are disabled or who have other access requirements very seriously and actively encourages people of all abilities to attend the Event. If you have access requirements for the Event, please contact us regarding your requirements at info@balancecroatia.com .
  • Nothing in these Conditions seeks to exclude our liability or that of, the owner of the Venue(s) or any Authorised Person for death or personal injury caused by its negligence, fraud or other type of liability which cannot be excluded or limited by law.
  • Subject to paragraph 38 above, neither we nor the Official Ticketing Agent shall have any liability to a Ticket Holder beyond the Face Value of the Ticket Holder’s Ticket. Neither we nor the Official Ticketing Agent shall be responsible to the Ticket Holder for any indirect losses or damages including, but not limited to, loss of enjoyment, goodwill and/or travel or accommodation expenses. Personal arrangements including any travel, accommodation or hospitality purchases relating to attendance at the Event which have not been purchased from us are at the Ticket Holder’s own risk.
  • The Ticket Holder irrevocably and unconditionally consents to the collection, use and insertion into a database on our behalf of personal information provided by the Ticket Purchaser and any other Ticket Holder for the purposes of the implementation of these Conditions subject to applicable law, including for administration, communication, enforcement and access control purposes, in accordance with our Privacy & Cookies Statement found at https://balancecroatia.com We may share such information with third parties as may be generally and reasonably required for the proper and efficient staging of the Event.
  • To the extent permitted by law and with your consent, personal information provided by you to us will be used for all purposes reasonably connected with the operations of the Event including (but not limited to): providing you with details of forthcoming connected events, offers and services; providing you with updates as to the latest concessions or any changes thereto and information concerning competitions and other promotional activity, supplying you with the goods that you request or in which we reasonably believe you may be interested; conducting market research and establishing customer profiles; and transferring or disclosing the information provided to our professional advisers and such other parties as we consider necessary in the administration of our business. We will not use or disclose your personal information other than as set out in these Conditions and our Privacy & Cookies Statement found at  https://balancecroatia.com without your prior consent. If you have any queries about this, please write to us at info@balancecroatia.com . You will be given the opportunity to unsubscribe from such marketing communications when you place your order, and you can unsubscribe from any email communications you receive from us by following the unsubscribe link. Neither we nor the Official Ticketing Agent accepts any responsibility for any loss, theft, or accidental destruction of any personal information provided by the Ticket Purchaser (and any other Ticket Holder) or any financial or other loss or damage which may result, directly or indirectly therefrom.
  • In the event that any provision of these Conditions is declared void, ineffective or unenforceable in any respect by any competent court in any jurisdiction, that provision shall be severed to the extent necessary in that jurisdiction, and the remainder of these Conditions will remain in effect as if such provision had not been included and the validity, enforceability and/or legal effect of such remaining Conditions shall not in any way be affected or impaired thereby.
  • We reserve the right to make amendments to these Conditions from time to time at our sole discretion (including, without limitation, by amending or supplementing the Conditions of Entry and/or the list of Prohibited Items). A full copy of the latest version of the Conditions (as amended, if appropriate) will be available at https://balancecroatia.com and, upon request, from us at the address set out in paragraph 41 of these Conditions. We shall notify Ticket Purchasers of such changes by email if they materially affect Ticket Purchasers’ rights as a consumer.
  • Any information requests or other correspondence in relation to these Conditions should be addressed to: info@balancecroatia.com .
  • Any breach of any these Conditions may result in the cancellation of the Ticket, the refusal of admission to the Ticket Holder to the Venue(s), or his/her eviction from the Venue(s), in each case without refund or compensation in addition to any other remedy that we may have, even if the Ticket Holder did not have prior notice of the Condition or the breach. No failure or delay by us to exercise any right (in whole or in part) under these Conditions shall constitute a waiver of that right, nor restrict any further exercise of that right.
  • All Tickets and Wristbands (and the copyright in all Tickets and Wristbands) remain our property. In the event of any breach of any of these Conditions by a Ticket Holder, Tickets and Wristbands must, upon the request of any Authorised Person, be delivered up to that Authorised Person. Such actions are without prejudice to other remedies which we may have.
  • These Conditions constitute the entire agreement between the parties and no party shall have any claim or remedy in respect of any statement, representation, warranty or undertaking, made by or on behalf of any other party in relation to these Conditions which is not already set out in these Conditions.
  • Any person (other than us, the Official Ticketing Agent, the owner of the Venue(s) or any Authorised Person) not party to these Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999.
  • These Conditions will be governed by and interpreted in accordance with English law. Any dispute arising from or in connection with these Conditions or a Ticket Holder’s attendance at the Event will be submitted to the non-exclusive jurisdiction of the English courts. Notwithstanding the foregoing, we reserve the right to pursue any legal proceedings in a competent court in the defendant's domicile, which proceedings shall be governed by and interpreted in accordance with English law.
  • These Conditions shall not affect a person’s statutory rights as a consumer. For further information about your statutory rights, contact Citizens Advice or the Department for Business Innovation and Skills.
  • To the fullest extent permissible in law, we shall be entitled to assign all and any of our rights and obligations under these Terms and Conditions, provided that your rights are not adversely affected.

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RFID (Radio Frequency Identification)

  • The Event may be a cashless (or partly cashless) event, in which case your Wristband will be embedded with an RFID chip enabling you to pay for goods and services at the Event.
  • You will also need the Wristband to access the Event and certain areas within the Event.
  • You may need to create an online account to register your Wristband and, amongst other things to:
  • credit your Wristband before and during the Event without visiting the top up machines or booths at the Event;
  • receive a refund of any unused credit on your Wristband after the Event (if applicable); and/or
  • enable your Wristband to be blacklisted if it is lost or stolen.
  • Your Wristband is not a credit card, debit card, charge card, or cheque guarantee card, it will not be linked to your bank account and the balance on your Wristband will not earn interest.
  • Any personal data which you provide to us from time to time in connection with your Wristband may be used by us and our partners, including, without limitation, our payment service provider:
  • to administer your Wristband account, process transactions, provide you with the assistance and services you request;
  • to carry out our obligations arising from any contracts entered into between you and us; and
  • to notify you about changes to our service, Website and/or the Event.
  • It is your responsibility to ensure that any information you provide to us is complete, accurate and that it remains up to date. For more information on the way we use your personal information read our Privacy & Cookies Statement that can be found at https://balancecroatia.com 

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Kaboodle Ticketing Policy

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In these terms and conditions "Kaboodle" refers to Kaboodle Solutions Ltd t/a Kaboodle. Kaboodle sells all tickets as an agent on behalf of the organisers and promoters (referred to as Promoter) on these terms and conditions and subject to any other terms, conditions or rules applicable to that event or festival, including those of the Promoter, which can be found on the Promoter’s website. When we say tickets, we mean a ticket for a concert, festival or other event, which may, in some cases, include accommodation, transfers and other tourist services depending on the event. Please check your booking confirmation for further information on what your ticket includes. 

As agent, Kaboodle accepts no responsibility for the actual provision of any event or other services for which you purchase tickets. Our responsibilities are limited to providing the online platform to enable you to purchase tickets. Kaboodle accepts no responsibility for any information about any event or other services that Kaboodle passes on to you in good faith. 

When you purchase a ticket from us, all transaction details that you provide to us (including your name and credit card details) will be held and used in accordance with our Privacy and Cookies Statement and will be encrypted using SSL (secure socket layer) technology.

Purchasing tickets

  1. Tickets you purchase are for your personal use. Except as we may agree, you and your party must not re-sell or transfer (or seek to re-sell or transfer) the tickets in breach of the applicable terms. A breach of this condition will entitle Kaboodle or Promoter to cancel the tickets without prior notification, refund, compensation or liability. 
  2. In addition to the ticket price your order may require payment of a booking fee per ticket, a credit card handling fee, a transaction fee per order and/or other supplementary fees which may apply to the event. Those fees are not refundable except as set out in paragraphs 3, 5 and 6 below. 
  3. If you order or buy more tickets than the maximum permitted per person, per card or per household, we may cancel all of the order or tickets, in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid. 
  4. You must inform Kaboodle of any change of address, contact phone number or email address, both before and after receipt of the tickets. Our contact details are below. Our preferred method to contact you is email, so you should take care to provide a current, valid email address and be aware that your email filter settings may treat our emails as spam or direct them to your junk folder. 
  5. An order for tickets is not complete until accepted by us. We try to ensure all prices are accurate, but errors may occur. If we discover an error in the price of tickets you have ordered we will inform you as soon as possible and we may either cancel the order (in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid) or give you the option of confirming your order at the correct price. 
  6. Kaboodle reserves the right to cancel bookings which it reasonably believes to have been made fraudulently (in which case it will refund the ticket price and any booking, transaction or supplementary fees you have paid).
     
  7. To purchase a ticket from us, you must be 18 or over and have a valid credit/debit card issued in your name. 

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Cancellation Rights and Refunds

  1. Tickets cannot be transferred, exchanged, or refunded once purchased other than for the reasons set out in these terms and conditions or the event or festival terms and conditions. 
  2. No duplicate tickets will be issued to replace tickets that have been lost or stolen after they have been delivered to you, and nor will such tickets be refunded.

Cancellation, change or postponement of an event

  1. Decisions to change or cancel events are the responsibility of the Promoter. Kaboodle cannot guarantee to inform you of any change or cancellation of any event or be held responsible for refunds or for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation. 
  2. You should always check that an event is going ahead at the scheduled date, time and venue. 
  3. If the Promoter cancels or makes significant changes to an event and confirms this to Kaboodle, Kaboodle will try to inform you. You will usually be contacted by letter for phone bookings or email for online bookings. In urgent cases it may be by phone. 
  4. Tickets are sold subject to the Promoter's right to alter or vary an event programme without being obliged to refund monies or exchange tickets. 
  5. If an event is rescheduled or moved, the Promoter may give you the option of either retaining or exchanging your tickets for the new date/location, or alternatively claiming a refund. If an event is cancelled by the Promoter, you will normally be offered a refund. Please note that any fees paid other than the face value of the ticket are not refundable in these circumstances. 
  6. If an event for which you have purchased Tickets or Packages is rescheduled, Tickets and Packages will usually be valid for the new date (or you will be offered Tickets or Packages of a value corresponding with your original Tickets or Packages for the rescheduled event, subject to availability). If you notify us within the specified deadline that you are unable to attend the rescheduled event, you will be able to cancel your order and obtain a refund of the face value of your Tickets or Packages (Fees are non-refundable). If we do not specify a deadline, the deadline by default will be 48 hours before the date of the rescheduled event. Failure to notify us by the applicable deadline that you are unable to attend the rescheduled event will be deemed to be a reconfirmation of your order for Tickets or Packages for the rescheduled event, and you will not be able to claim a refund.

Delivery

  1. Tickets may be dispatched to you electronically or by post (including secure, registered, recorded and/or regular post) or made available for collection at the venue box office. 
  2. We will try to dispatch tickets to you promptly by the dispatch method agreed at the time of booking, but we may, where reasonable, make tickets available for collection at the box office instead of posting them to you if: some text
    1. (i)  posting is impractical due to timing or circumstances beyond our control (e.g. strikes); or 
    2. (ii)  necessary for reasons of identification; or 
    3. (iii)  your tickets are lost in the post 

(iv) we are otherwise unable to post tickets to you for any reason.
You will be notified by phone, email or in writing (using the contact details provided by you) if this becomes necessary. Please note the conditions for box office collection below. 

  1. For tickets delivered by post, we cannot usually specify the dates on which you will receive tickets. If you do not inform us of the non-receipt of tickets within a reasonable time (in any event at least 7 days before the event) we will have no liability to you. 
  2. If tickets sent by post are returned to us marked “addressee gone away”, "addressee unknown" or similar words indicating that you do not reside at the address, your order may be cancelled and the ticket price and any supplementary fees (but not the booking fee or transaction fee) refunded, or your order may be made available for collection at the box office. 
  3. To collect tickets at the box office the lead named ticket holder must be present with photographic ID (driver’s licence or passport) and booking confirmation. Other forms of identification or letters authorising collection may not be accepted and the tickets may be withheld at the box office. 
  4. Always check your tickets upon receipt and advise us promptly of any errors. Mistakes when ordering cannot always be corrected, and any corrections are discretionary.

Refunds

  1. If for any reason you are entitled to a refund, in most cases you must return any tickets you have. Please follow the refund instructions otherwise you may not receive a refund. If these require you to return the tickets, do so promptly and within the timeframe communicated to you. Tickets should be returned (with a copy of the email or letter entitling you to a refund, or a covering note containing your order reference number and contact information) to the specified address by registered post (or an equivalent secure postal method). Please note that the return postage cost is non-refundable. 
  2. Any refund will usually be paid by us, using the same method you used to buy the tickets, within 30 days of the original date of the event or the date that we receive your returned tickets, whichever is later. 
  3. For more information about refunds, please contact Kaboodle Customer Services using the details set out below. 
  4. No refunds will be offered under any circumstances if you fail to comply with all terms and conditions applicable to those tickets, the venue or the event (see paragraph 25 below).

Attending an event

  1. Events are not the responsibility of Kaboodle. Kaboodle does not organise events and has no responsibility whatsoever for any loss or damage of any kind suffered at or in connection with any event (including loss, damage or theft of any personal property at an event). 
  2. Admission to an event is at all times subject to any terms, conditions or rules of the event, the Promoter and the venue operator. If you breach those terms, conditions or rules then the Promoter or the venue operator may refuse admission or require you or other ticket holders to leave the venue. 
  1. Before you finalise your booking, please read all the information that applies to the event and/or ticket. If you or any member of your party has particular requirements, please raise these when booking and we will endeavour to address your query. There can be no guarantee that requirements can be met if notified at the event. 
  2. When you receive your tickets check the details carefully. When attending the event, carry proof of age if appropriate. 

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Privacy

  1. We may share your personal information with the festival organiser to provide information relating to your experience and enjoyment of the event which you can unsubscribe from at any time using the unsubscribe link. We may share your personal information with venue operators, coach operators and others as necessary for the purposes of the event. We will not otherwise share that information with third parties for marketing. 
  2. If you have registered with Kaboodle and/or any of our associated companies, your interest in receiving marketing or other information and thereby given your consent, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interest to you. If you do not wish to receive further material, please unsubscribe by clicking here. 
  3. We will always respect your privacy and any personal communication between you and ourselves. We will always comply with United Kingdom data protection legislation.

General

  1. Kaboodle cannot be liable in any way for the acts or omissions of others (including Promoter and venue operators). However, Kaboodle does not seek to exclude its liability to you for death or personal injury caused by its negligence, fraud or any other liability which cannot be lawfully excluded or limited. 
  2. These terms and conditions do not create any rights or obligations enforceable by or against anyone other than Kaboodle, you and, as Kaboodle contracts as Promoter's agent, Promoter who has direct rights and obligations under these terms and conditions. 
  3. The purchase by you of tickets and these terms and conditions (and any contractual or non-contractual matters arising in relation to these terms and conditions) are governed by English law and any disputes arising out of any transaction between you and Kaboodle are subject to the exclusive jurisdiction of the English Courts. 
  4. If you wish to complain about anything with regard to the event you may contact us on the email below. We will then liaise with the Promoter on your behalf in order to resolve your complaint. Please note that because we only act as a ticketing agent, we have no control over how complaints are dealt with or resolved by the Promoter. As ticketing agent, our responsibility only extends to forwarding any complaints you have on to the Promoter and liaising with them on your behalf where necessary, but we have no further liability to you.

Contact Kaboodle

37. If you need to contact Kaboodle Customer Services, please use the details set out below, quoting the order number you were given at the time of purchasing your tickets (if applicable).

Address: 1.4 One Xpress, 1 George Leigh Street, Manchester, M4 5DL Email: hello@kaboodle.co.uk

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Offsite Accommodation - Booking Terms & Conditions

If you want to cancel your booking, or part of it, you should contact us as soon as possible. Cancellation may not be possible depending on the type of your booking and timing of your request and any cancellation is at our discretion.

This cancellation policy does not affect any of your statutory rights as a consumer.

Where cancellation is acceptable, how much it costs to cancel your booking, varies depending on how much time there is before you're due to travel.

Our standard cancellation charges cover the cost of processing your cancellation and to compensate us for the risk that we may not be able to resell your travel arrangements.

The cancellation charge may be higher for certain travel arrangements, such as coach tours or scheduled airfares. Please ask for details of cancellation charges when you book and check your insurance policy to see if you'd be covered for the cost of any cancellation charges.

Our standard cancellation charges are set out below:


90 or more days before travel: 30% of total booking price
89 - 49 days before travel: 50% of total booking price
48 - 29 days before travel: 70% of total booking price
28 - 15 days before travel: 90% of total booking price
14 - 0 days before travel: 100% of total booking price


Any refund shall be made less any platform, transaction and processing fees that have been incurred.

Please also see our Terms and Conditions of Sale for further details.

Ver: May 2020


Terms of Sale

Supplier Details:


Supplier name: Verso

Supplier company number: 11734834

Supplier registered office: 6th Floor Charlotte Building, 17 Gresse Street, London, United Kingdom, W1T 1QL

Email Address: joe@thisisverso.com 

Phone Number: 0208 050 2702


Verso Ltd is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, if you book your accommodation and ticket with us constituting a package, then at no extra cost to you, and in accordance with the current Package Travel Regulations all passengers booking packages with Verso are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Verso.
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This Policy is issued by Evolution Insurance Company Limited which is registered in Gibraltar No. 88737 with a registered office at 5/5 Crutchett’s Ramp, Gibraltar, GX11 1AA.

Evolution Insurance Company Limited is authorised and regulated by the Financial Services Commission in Gibraltar and authorised and subject to limited regulation by the Financial Conduct Authority (FCA) in the UK. Details about the extent of our authorisation and regulation by the FCA are available from us on request.
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In the unlikely event of Insolvency of Verso please follow the procedures below:
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Claims should be submitted in writing, supported by documented evidence quantifying the value of the claim, to: Evolution Insurance Solutions Limited, 53A High Street, Saffron Walden, Essex, CB10 1AA or via email to claims@evo-insurance.com  
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Policy exclusions: This policy will not cover any monies paid back to you by your Travel Insurance or any losses which are recoverable under another insurance or bond (with the exception of Credit and Debit card). This policy will also not cover any loss sustained by Passenger(s) booked on a flight-inclusive package sold and commencing within the United Kingdom

Policy Period covers bookings made within the dates specified regardless of date of travel  

If you book your accommodation and festival ticket separately then Verso acts as an agent on behalf of your accommodation provider and accepts no liability due to its agency status.
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Onsite Accommodation - Booking Terms & Conditions

Please find The Garden Resort terms HERE or contact enquiries@thegarden.hr

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